Refund Policy

If I can't make it, what are my options?

You are not able to defer or get a refund, but we do have a flexible policy to help you, should you need it.
 
Firstly, when you enter you may be automatically offered Active Insurance (from the registration platform). This is an extra payment, but will mean that you may be able to get the majority of your entry fee (not Active transaction fee) back. Please see their terms and conditions. Any questions about this insurance (if offered) needs to be directed to Active.com.
 
If you did not buy Active Insurance (or if it was not offered), you can transfer your place to someone else. This can all be done via your Active account. Transfers must be completed before the event registration closes, which is typically one week before the event. There is a transfer fee of £20 for all transfers.